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OGO Rotorua takes away a top title at the Tourism Operator awards

Rotorua tourism operator OGO has taken away the title of Small Business Operator of the Year at the 2019 Tourism Operator Awards.

The awards were held in Christchurch last night by the Tourism Export Council of New Zealand (TECNZ).

Three of New Zealand’s top tourism operators were recognised at the awards as the best in the business, voted by industry peers.

Co-owner David Akers, who runs the business with his brother Andrew, said it felt awesome to receive the award and that it was always great to get something where you were recognised by your peers.

He said tourism operators within Rotorua and New Zealand was a pretty tight-knit industry, and there was a bit of good-natured ribbing between them with these sorts of awards.

“I think there’s a couple things we’ve done over the last few years that make a difference.”

Akers said this included their staff wellness programme, which included things such as doing mindfulness exercises in the morning and courses – “Looking after our crew has been a big part of that”.

The team was acknowledged for completing the Manaaki programme, which is a Rotorua-centric customer service programme specific to their destination covering Manaakitanga, te reo, Te Arawa history and Rotorua insights.

Akers said they took part in the programme because OGO was often at the front line with international tourists coming through.

“People ask questions when they come through, and for us to be good ambassadors for the whole region is an important thing.”

TECNZ chief executive Judy Chen said the awards celebrated business partners that excelled in areas of innovation, customer service and responsible tourism.

“Past winners comment on the significance of receiving acknowledgment from their peers within the industry. We are pleased to announce that the winners have a regional spread and are from all corners of New Zealand.”

Chen said OGO Rotorua was another amazing company that had embraced Manaakitanga and how this could be incorporated with their visitors.

“Andrew Akers and his team can be elated for their contribution to the local community.”

OGO Rotorua is owned and operated by the Kiwi inventors of downhill ball rolling.

Akers said OGO Rotorua had bought Zorb Rotorua this year and that the companies being back together meant it was all coming full circle.

Other winners were Pan Pacific Travel for Inbound Operator of the Year and The Rees Hotel Queenstown for Allied Operator of the Year Award.

August 15, 2019

#ZORBROTORUA

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And that’s a wrap on our Annual Rotorua Locals Day! Despite the weather we were all smiles after a busy and fulfilling day raising around 1000 cans for the Rotorua Salvation Army Christmas appeal! Thanks so much to everyone who donated and came along! 🥫🔥🙌💚 #zorbrotorua #salvationarmy #nzmustdo #rotoruanz
Back again on Sunday the 11th of December 2022 and proudly supporting the Rotorua Salvation Army is our annual Rotorua locals day where individuals can exchange cans of food for ZORB rides! 

🥫Individuals need to pre-book a time slot, you can book online via the link in our bio
🥫Limit two rides per person 
🥫Bring along proof of Rotorua residency 
🥫Health and safety restrictions apply
🥫Not available in conjunction with any other offfer or deal

For more information check out the link in our bio!
The people have spoken and last night we came out on top! We were awarded the prestigious NZME Peoples Choice Award at the @tompkins_wake Rotorua Business Awards! A big thank you everyone that voted for us, ya’ll are the bees knees! 🏆🥇🙌💚
When the B team misses the photoshoot… 🤪🏉🏆 #zorbrotorua #rotoruanz #developmentsquad #supersubs #benchwarmers #nzmustdo #ifyouseeknz #womensrugbyworldcup

DO NOT MISS OUT ON THIS ICONIC KIWI INVENTION, WHERE IT ALL BEGAN!

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