FAQ – Myth Busters

Got a burning question? Check out below for our ZORB Myth Busters and Frequently Asked Questions … still need help? You can ask us a question live right now – see bottom right corner and ask away!

No need to pick a time to ride, just the date of your arrival  and when you book through our website use the promo code ‘zorb’ to receive a special 5% discount!

We do not have set activity times so you can arrive at your leisure and the rides run on demand. We are open 7 days a week from 9.00am – 5.00pm – last ticket sales are at 5.00pm (6.00pm over summer) We are closed Christmas Day.

The minimum age for kids is 5 years of age.

  • All Riders must be 5 years of age and over.
  • Maximum weight per person is 125KG or 275lb

Guests may not be able to participate if they have any of the following conditions; including high blood pressure, epilepsy, dislocations, pregnancy, heart conditions, back, neck or head injuries, lack of full body mobility, impairment due to the influence of alcohol or drugs, or any other physical or mental condition that may restrict your ability to safely ride.

As long as your child is over our age restriction of 5 years old then they can ride inside the ZORB by themselves on this Rotorua Activity. For the younger kiddies (5 years and over) we do recommend riding with an adult or other kids, it’s always more fun riding with others!

It is best to allow about one hour at ZORB – this will give you enough time to do a couple of rides at least but lets face it, downhill ball rolling is highly addictive so once is never enough! You will also want to allow time to relax in our three onsite hot tubs in-between your rides, have an awesome barista coffee and check out your photos and videos from your rides.

All H2OGO rides are in water (cool in summer, warm water in winter).
Bring along swimwear and a towel, if you want to ride in shorts and t-shirt that’s OK as well.
If you forget your swimwear, we are able to hire you shorts, t-shirt and towel for an additional cost of $7.00 per person. For our DRYGO rides, you don’t need to get changed, you can ride in what you arrive in.

The Rotorua City Ride public bus departs the Rotorua i-Site every 30 mins and passes right by our front gate. We are the stop just after Rainbow Springs and Skyline Rotorua. Tell your driver you want to come to ZORB and they will stop at our gate. See the City Ride timetable here

Alternatively,  we are an inexpensive taxi ride from Rotorua CBD (only 10 mins away)

Our latest creation straight from the factory is the DRYGO –  available on both our Straight and Sidewinder tracks. Same thrills as the H2OGO but the special double skin means you stay nice and dry.

The DRYGO ride is weather dependent – it can get hot inside the DRYGO, so in warmer months the ride may not always be available. If not, our H2OGO water ride is a great alternative – this is our most popular ride year-round (with warm water on cooler days) and we are happy to turn any DRYGO bookings into H2OGO rides at no extra cost.

Our CEO Andrew Akers and his friend Dwayne Van Der Sluis while they were at University. They originally wanted to walk on water and made inflatable shoes, they soon found out that it was a lot more fun rolling down hills in inflatable balls. Find more about how they invented it here:

We have visitors of all ages, from all over the world rolling in our ZORB balls – the oldest was 85 years old and the youngest riders are 5 years. It is just the right amount of adrenalin to have you cracking up laughing from top to bottom without the extreme scary feeling. Put it this way – if your granny can do it so can you!

If you are under our weight restriction of 125kgs (275lbs)  you will fit inside the ball!

Our tracks have been specially and professionally designed to bring you to a gentle stop at the bottom of the hill. We also have our experienced crew waiting to assist you at the bottom of the hill and help you exit the ball.

The water we put inside the ZORB balls is warm in winter and cool in summer – approx. 40 litres to be precise. We also have toasty warm hot tubs at the top and bottom of the hill for you to enjoy. Heaters and hairdryers in the changing rooms, delicious barista coffee and free Wi-Fi you won’t even notice its winter outside.

For what ever reason you change your mind and do not want to complete your ride, we will refund your money. Contact us on info@zorb.com if you need help.

The nature of the ride is like a giant waterslide, you won’t bump into or hurt each other.

Our tracks have been specially designed to prevent you from rolling off. They also have fences to keep you extra safe. We also have a fully automated weather station system set up throughout the park where we monitor wind levels. Safety is very important to us!

Nope, there is no tumbling involved –  but you will slip and slide inside around the bottom of the ZORB during your ride much like a giant waterslide. You may remember our old Harness ZORB where you were strapped in? We have now replaced with the DRYGO (a double skinned ZORB designed to give you the same thrills as the water but you stay dry) ZORB Rotorua is also the only place to offer a dry option.

Heavens no! We have a special 4WD vehicles to drive you up the hill – no unnecessary cardio required!

Yes, you are more than welcome to bring your own GoPro or waterproof camera inside the ZORB with you. If you don’t have one, we will lend you one of ours, the footage is available for purchase in our reception after your ride.

An empty ZORB weighs 95kg!  That’s why all our staff all have such big muscles!

Our ZORB balls are all lovingly handmade in our onsite factory, they cost $13,000 NZD each.  They are for sale, but we will only sell them to you if you go through our rigorous ZORB site audit process.

From our onsite factory, we have three full time staff working tirelessly making ZORB balls and Fishpipes. This means our ZORB balls are always fresh, of the highest quality, fit for purpose and made specifically for our tracks and conditions.

Rotorua is the only place to do this in New Zealand and is the birthplace for downhill ball rolling.  But we do have an awesome sister site in the USA, Pigeon Forge called Outdoor Gravity Park. Their ZORB balls are also manufactured in our Rotorua factory.

As often as we can! After a long day we all pile into the truck and go for staff ZORB rides. #workperks

A question that comes up often… if we towed a ZORB behind a boat it wouldn’t roll around like it does here down the hill.  You’d have more fun in a sea biscuit!

Do you have a burning question about this Rotorua Activity that we haven’t covered here? Send us an email on info@zorb.com and we will get back to you straight away.