Health & Safety


Let the good times roll at Level 2! We are OPEN SATURDAY & SUNDAY from 16 May 2020 – 10am – 3pm.

While we are back up and rolling, things aren’t 100% back to normal just yet. Please be aware that we will be operating restricted days and hours and have implemented additional health & safety measures in accordance with the NZ COVID-19 guidelines to keep you and our staff safe and well.

Measures such as:

  • Restricted group sizes – we will not accept bookings over 10 people
  • Social distancing practices throughout the site, reception, inside our vehicles and hot tub areas apply
  • All visitors onsite riders and spectators will be required to complete our contact tracing register upon arrival
  • Riders are encouraged to bring along their own swimwear and towels
  • Unwell visitors are excluded from riding and from the entire site
  • All customers have the option of riding solo, any shared rides must be with other people from the group you arrived with (no riding with strangers!)
  • All hot tubs are treated with chlorine, and the pools are emptied, cleaned and re-filled frequently
  • Enhanced and additional cleaning measures are completed regularly, including all surfaces, facilities and equipment – all ZORB balls are cleaned with disinfectant between rides. All water used is clean water and is refilled for each ride.


Information from the NZ Ministry of Health is reviewed daily and this policy will be updated where necessary however please be advised that any visitors with any reason to suspect they may have come in contact with a person with COVID 19 or who have any of the following symptoms are asked to NOT come onto the ZORB Rotorua site:

Symptoms can include:

  • Coughing
  • Sore throat
  • High temperature
  • Shortness of breath

Our guidelines and procedures are being monitored and updated regulatory in accordance with advice from NZ Ministry of Health.
If you are looking for information or guidance please visit:

Ride Restrictions

  • All Riders must be 5 years of age and over.
  • Maximum weight per person is 125KG or 275lb

Guests may not be able to participate if they suffer from any of the following conditions; including high blood pressure, epilepsy, dislocations, pregnancy, heart conditions, back, neck or head injuries, lack of full body mobility, impairment due to the influence of alcohol or drugs, or any other physical or mental condition that may restrict your ability to safely ride.

If you do have any questions about your ability to ride please contact us on or call us on (0800) 646 768 to speak to our Crew.

Quality Assurance

ZORB is Worksafe, Outdoors Mark and Adventure Activity Safety audit certified. ZORB has been a certified adventure operator since the register began in November 2014 as the first ball rolling operator to be registered. It’s ethically and legally mandatory that responsible adventure tourism operators have robust safety systems in place. It is our guarantee that we will keep leading the ball rolling industry in customer care and safety.

Health and Safety downloads


ZORB holds a Qualmark Gold – A Gold Award recognises the best tourism businesses in New Zealand.

To achieve this prestigious status we have undertaken a rigorous assessment programme which looks at all aspects of our operation from visitor experience, social and economic impacts, health & safety through to our sustainable business practices.

When you see a business displaying the Qualmark symbol you can be assured that the business has met stringent quality standards and environmental criteria – earning New Zealand tourism’s official quality mark.

Find out more about Qualmark here:


OutdoorsMark is NZ’s national outdoor safety audit programme designed by the New Zealand outdoors community for the New Zealand outdoors community. One of OutdoorsMark’s fundamental objectives is to give participants in adventure activities, and the public, the assurance that the management of the activities has been checked by an independent expert – an OutdoorsMark auditor. If the operation is assessed by the auditor as being at, or above, the benchmark standards of the OutdoorsMark certification scheme, Skills Active grants OutdoorsMark certification.

Find out more about OutdoorsMark here:

ZORB Rotorua is an active member of the following New Zealand tourism associations: